Refund and Returns Policy

HomeRefund and Returns Policy

At Vogue Luxe, we are committed to providing you with high-quality products and an exceptional shopping experience. However, we understand that there may be instances where you might need to return or exchange a product. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

Eligibility for Returns

  1. Condition of the Product:

    • Items must be unused, unworn, unwashed, and in their original condition, including tags and packaging.
    • Products that show signs of wear or damage caused by the customer will not be eligible for return or refund.

  2. Timeframe:

    • Returns or exchanges must be requested within 7 days of receiving the product.

  3. Non-Returnable Items:

    • Custom-made or tailored garments.
    • Items purchased during sales, discounts, or clearance events.
    • Accessories and gift cards.

Process for Returns

  1. Initiate a Return:

    • Email us at [Insert Email Address] with your order details, reason for return, and supporting images if applicable.
    • Our team will review your request and provide you with return instructions.

  2. Shipping the Product Back:

    • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
    • Ensure the item is securely packaged to avoid damage during transit.

  3. Inspection and Approval:

    • Once we receive the returned item, our quality assurance team will inspect it.
    • If the product meets our return criteria, the refund process will be initiated.

Refunds

  1. Refund Options:

    • Refunds will be issued in the original payment method (e.g., credit card, debit card) or as store credit, based on your preference.
    • Refund processing time may vary depending on your bank or payment provider but typically takes 7-10 business days.

  2. Partial Refunds:

    • Partial refunds may be issued if the product is returned in a condition that does not fully meet the return eligibility criteria (e.g., missing tags).

Exchanges

  1. Product Exchange:

    • If you wish to exchange an item for a different size, color, or style, you must initiate the request within 7 days of receiving the product.
    • Exchanges are subject to availability.

  2. Defective or Incorrect Items:

    • In cases where you receive a defective or incorrect product, please contact us immediately with photos of the issue. We will arrange for a replacement at no additional cost.

Cancellation Policy

  1. Order Cancellation:
    • Orders can be canceled within 24 hours of placement for a full refund.
    • After 24 hours, cancellations will not be accepted as the order may already be in processing or production.

Important Notes

  1. We are not responsible for any damages caused during return shipping due to improper packaging by the customer.
  2. Refunds and returns are subject to our discretion and may vary on a case-by-case basis.
  3. In the event of disputes, Vogue Luxe reserves the right to make the final decision.

Contact Us

If you have any questions or need further assistance with your return or refund, feel free to contact us: